By accessing or using our website, you agree to the following Terms and Conditions. Please read them carefully before placing an order.
These Terms apply to all purchases and interactions made with Nature’s Favourite Florist, an Australian business based in Sydney, NSW.
1. General Information
• We reserve the right to update or change these Terms at any time. Updated versions will be posted on our website.
The site naturesfavourite.com.au is operated by Natures Favourite Florist (ABN 90706447016) .
Please note that by using the Website or ordering goods and/or services from us, the user or purchaser (you) agrees to be bound by the terms, conditions, disclaimers and limitations of liability contained in the web pages comprising the Website. You also acknowledge that you have read and understood these Terms and Conditions. We reserve the right to amend or update all information on the Website including these Terms and Conditions at any time without providing notice other than publication on the Website.
If at any time you are not happy with our service or products, please let us know and we can rectify any errors that may have occurred on our end. We are here to help. Natures Favourite has sole discretion to accept or reject any order or any variation or modification of an order.
For Natures Favourite to put your order through, we need some personal information from you. If the wrong delivery address is given we can re-deliver, but this may attract a re-delivery charge.
If we encounter any supply issues we will notify you as soon as practicable and give you the option of either obtaining a full refund or resending your flowers on an alternative day.
If you have entered into a subscription arrangement to receive flowers on a regular basis (weekly, fortnightly or monthly) you agree that your subscription will continue until such time as it is cancelled by you. If you wish to cancel your subscription you must do so before to 9am on the day prior to your next scheduled delivery. We are happy to make any necessary changes to your order where possible. This includes changes of address, delivery instructions, card messages, provided your order is not already on board with our couriers or has been delivered.
2. Orders and Payments
• All prices listed are in Australian Dollars (AUD) and include GST unless stated otherwise.
• Orders are only confirmed once full payment has been received.
• We accept payments through secure online payment gateways (e.g. credit card, PayPal, etc.).
• If a product becomes unavailable after purchase, we will contact you to offer an alternative or provide a full refund.
3. Product Availability and Substitutions
• Flowers are natural and seasonal products. Colours, shapes, and varieties may vary from the images shown on our website.
• In the event that a specific flower or product is unavailable, we may substitute it with a similar item of equal or greater value while maintaining the overall style and theme of your order.
• We ensure all substitutions are made with care and quality in mind.
4. Delivery
• We deliver within Sydney and surrounding suburbs. Delivery areas and fees are listed on our website.
• Same-day delivery is available for orders placed before the specified cut-off time (subject to availability).
• Please ensure delivery details are accurate. We cannot be held responsible for delays or failed deliveries due to incorrect or incomplete addresses.
• If no one is home at the time of delivery, flowers may be left in a safe location or returned to the shop. Re-delivery fees may apply.
5. Cancellations and Refunds
• Orders may be cancelled up to 24 hours before the scheduled delivery for a full refund.
• Cancellations within 24 hours of delivery may not be refundable if flowers have already been prepared or dispatched.
• Refunds will only be issued in accordance with Australian Consumer Law if goods are faulty, damaged, or not as described.
• We do not provide refunds for change of mind once the order has been prepared or delivered.
Natures Favourite will be happy to resend a new bunch of flowers. Natures Favourite reserves the right to request photographs of the original bunch of flowers.
Refunds are processed via their original payment method. ”Cancellations” must be made 24 hours prior to the delivery date or one day before the set delivery date, a AUD $15.00 cancellation fee will apply.
If you cancel on the day of delivery, you will be charged 50% of the total amount of the order.
We deliver to business addresses by 5pm, residential addresses by 6pm and school addresses by 3pm.
If the recipient isn’t there when we arrive, the flowers will be left in a place deemed safe by the courier. This could be at the back of the house, on the front verandah, around the side, outside the apartment door etc.
Just be mindful that apartment buildings can be tricky for our drivers, if there is somewhere in particular you would like the flowers left, just let us know via the ‘Order notes’ field at the checkout.
In regards to hospital deliveries, if the patient has been discharged the Flowers will be returned to our Studio and a re-delivery fee will apply. The Natures Favourite will not sell or share your personal information and no credit card details are stored by us.Natures Favourite is fully committed to providing a secure website and shopping environment by protecting your privacy. Any personal information collected by Natures Favourite will be handled with the strictest confidence, stored securely and never on-sold or shared with any third party (except as required or authorised by law). Natures Favourite reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon Natures Favourite posting on the website. If Natures Favourite make material changes to this policy, they will notify you here that it has been updated, so that you are aware of what information is collected, how it is used, and under what circumstances, if any, Natures Favourite use and/or disclose it. Data retention When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Substitution Policy, On occasion it may be necessary to substitute some or all of the flowers used in your arrangement or bouquet. This may be due to a number of factors that are not possible to predict, like local flower or colour availability. Seasonal availability can also mean some flower types may vary from those displayed in some of the images on our website. We will always go out of our way to try and source the flowers that you want, but this is not always possible. The gift wrapping & packaging may also vary from what is pictured on the website. Oders placed after 9:30pm will not be delivered next day. i.e. orders placed after 9pm on a Monday will be delivered on the Wednesday, after 9pm Tuesday delivery will be Thursday etc.
Contact us on : info@naturesfavourite.com.au
Address: Studio Based in North Shore. 24 Yardley Ave, Waitara
