Please note that by using the Website or ordering goods and/or services from us, the user or purchaser (you) agrees to be bound by the terms, conditions, disclaimers and limitations of liability contained in the web pages comprising the Website. You also acknowledge that you have read and understood these Terms and Conditions. We reserve the right to amend or update all information on the Website including these Terms and Conditions at any time without providing notice other than publication on the Website.
If at any time you are not happy with our service or products, please let us know and we can rectify any errors that may have occurred on our end. We are here to help.[/vc_column_text][vc_empty_space height=”55px”][/vc_column][/vc_row][vc_row anchor=”beautiful”][vc_column offset=”vc_col-xs-12″][mkdf_section_title position=”” title_tag=”h3″ disable_break_words=”no” title=”Orders” title_highlight_words=”1″][vc_column_text]Natures Favourite has sole discretion to accept or reject any order or any variation or modification of an order.
For Natures Favourite to put your order through, we need some personal information from you. If the wrong delivery address is given we can re-deliver, but this may attract a re-delivery charge.
If we encounter any supply issues we will notify you as soon as practicable and give you the option of either obtaining a full refund or resending your flowers on an alternative day.
If you have entered into a subscription arrangement to receive flowers on a regular basis (weekly, fortnightly or monthly) you agree that your subscription will continue until such time as it is cancelled by you. If you wish to cancel your subscription you must do so before to 9am on the day prior to your next scheduled delivery.[/vc_column_text][vc_empty_space height=”55px”][/vc_column][/vc_row][vc_row anchor=”beautiful”][vc_column offset=”vc_col-xs-12″][mkdf_section_title position=”” title_tag=”h3″ disable_break_words=”no” title=”Changes to an order” title_highlight_words=”1″][vc_column_text]We are happy to make any necessary changes to your order where possible. This includes changes of address, delivery instructions, card messages, provided your order is not already on board with our couriers or has been delivered.
Contact us on : info@naturesfavourite.com.au[/vc_column_text][vc_empty_space height=”55px”][/vc_column][/vc_row][vc_row anchor=”beautiful”][vc_column offset=”vc_col-xs-12″][mkdf_section_title position=”” title_tag=”h3″ disable_break_words=”no” title=”Returns” title_highlight_words=”1″][vc_column_text]Please contact us if you have any problems with your order.
Natures Favourite will be happy to resend a new bunch of flowers. Natures Favourite reserves the right to request photographs of the original bunch of flowers. Natures Favourite requires that any dissatisfaction with the freshness of the flowers be communicated to our team within 3 days of delivery.
To assist us in quality control, it is our policy to collect the original flowers.
Regretfully, we cannot arrange to resend a fresh bunch if the original arrangement of flowers are disposed or images are not available.
If the recipient receives damaged or substandard flowers, please contact us immediately so we can arrange the following:
- A resend on the next available delivery date; or
- A full refund
We will, at our discretion, consider issues raised after the 3 day deadline but reserve the right to refuse the options of refunding or resending another bunch. If a refund or redelivery has been approved, this will be done at our earliest convenience. Usually within 24-48 hours.
Refunds are processed via their original payment method.[/vc_column_text][vc_empty_space height=”55px”][/vc_column][/vc_row][vc_row anchor=”beautiful”][vc_column offset=”vc_col-xs-12″][mkdf_section_title position=”” title_tag=”h3″ disable_break_words=”no” title=”Cancellations” title_highlight_words=”1″][vc_column_text]Cancellations must be made 24 hours prior to the delivery date or one day before the set delivery date, a AUD $15.00 cancellation fee will apply.
If you cancel on the day of delivery, you will be charged 50% of the total amount of the order.
Unfortunately orders that have already been prepared and are in the process of being delivered cannot be cancelled.[/vc_column_text][vc_empty_space height=”55px”][/vc_column][/vc_row][vc_row anchor=”beautiful”][vc_column offset=”vc_col-xs-12″][mkdf_section_title position=”” title_tag=”h3″ disable_break_words=”no” title=”Price” title_highlight_words=”1″][vc_column_text]Any price indications or price lists provided by Natures Favourite are subject to alteration at any time without notice. For the avoidance of doubt this includes subscription arrangements.
All transactions are processed in Australian Dollars (AUD)[/vc_column_text][vc_empty_space height=”55px”][/vc_column][/vc_row][vc_row anchor=”beautiful”][vc_column offset=”vc_col-xs-12″][mkdf_section_title position=”” title_tag=”h3″ disable_break_words=”no” title=”Delivery” title_highlight_words=”1″][vc_column_text]Natures favourite will make all reasonable efforts to have the flowers delivered to you on the date they are ordered. However, time is not of the essence under these terms and conditions and Natures Favourite shall not be liable for any failure to deliver or delay in deliver for any reason. We are unable to provide exact delivery times as these vary due to different delivery routes.
We deliver to business addresses by 5pm, residential addresses by 6pm and school addresses by 3pm.
If you require a specific delivery time (e.g. prior 11am) then a special courier service will be required and this may attract an extra charge. Please contact us for further delivery information.
If the recipient isn’t there when we arrive, the flowers will be left in a place deemed safe by the courier. This could be at the back of the house, on the front verandah, around the side, outside the apartment door etc.
Just be mindful that apartment buildings can be tricky for our drivers, if there is somewhere in particular you would like the flowers left, just let us know via the ‘Order notes’ field at the checkout.
In regards to hospital deliveries, if the patient has been discharged the Flowers will be returned to our Studio and a re-delivery fee will apply. [/vc_column_text][vc_empty_space height=”55px”][/vc_column][/vc_row][vc_row anchor=”beautiful”][vc_column offset=”vc_col-xs-12″][mkdf_section_title position=”” title_tag=”h3″ disable_break_words=”no” title=”Privacy” title_highlight_words=”1″][vc_column_text]The Natures Favourite will not sell or share your personal information and no credit card details are stored by us.[/vc_column_text][vc_empty_space height=”55px”][/vc_column][/vc_row][vc_row anchor=”beautiful”][vc_column offset=”vc_col-xs-12″][mkdf_section_title position=”” title_tag=”h3″ disable_break_words=”no” title=”Privacy Policy” title_highlight_words=”1″][vc_column_text]Natures Favourite is fully committed to providing a secure website and shopping environment by protecting your privacy. Any personal information collected by Natures Favourite will be handled with the strictest confidence, stored securely and never on-sold or shared with any third party (except as required or authorised by law). Natures Favourite reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon Natures Favourite posting on the website. If Natures Favourite make material changes to this policy, they will notify you here that it has been updated, so that you are aware of what information is collected, how it is used, and under what circumstances, if any, Natures Favourite use and/or disclose it. Data retention When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.[/vc_column_text][vc_empty_space height=”55px”][/vc_column][/vc_row][vc_row anchor=”beautiful”][vc_column offset=”vc_col-xs-12″][mkdf_section_title position=”” title_tag=”h3″ disable_break_words=”no” title=”Substitution Policy” title_highlight_words=”1″][vc_column_text]On occasion it may be necessary to substitute some or all of the flowers used in your arrangement or bouquet. This may be due to a number of factors that are not possible to predict, like local flower or colour availability. Seasonal availability can also mean some flower types may vary from those displayed in some of the images on our website. We will always go out of our way to try and source the flowers that you want, but this is not always possible. The gift wrapping & packaging may also vary from what is pictured on the website.
If you have a very specific need that the flower arrangement comes exactly as appears on the website, it is your responsibility to contact us b y phone to discuss flower types, and availability.
In the case of a substitution we guarantee to always substitute flowers of equal or higher value, and will keep with the theme of the flowers originally chosen, ensuring your message to the recipient is not lost.[/vc_column_text][vc_empty_space height=”55px”][/vc_column][/vc_row][vc_row anchor=”beautiful”][vc_column offset=”vc_col-xs-12″][mkdf_section_title position=”” title_tag=”h3″ disable_break_words=”no” title=”Ordering Cut Off Times” title_highlight_words=”1″][vc_column_text]Orders must be made before 9:30pm for next day deliveries. This will help us program our production and delivery schedule.
Oders placed after 9:30pm will not be delivered next day. i.e. orders placed after 9pm on a Monday will be delivered on the Wednesday, after 9pm Tuesday delivery will be Thursday etc.
Address: Studio Based in North Shore. 24 Yardley Ave, Waitara
For any enquiries please contact info@naturesfavourite.com.au[/vc_column_text][vc_empty_space height=”55px”][/vc_column][/vc_row]